Problem Solving in a Workplace
Develop problem solving skills in the workplace. Learn to handle people, task and resource problems effectively.
Fully Accredited
CPD Approved
Course Description
Course Overview
This course develops your problem solving skills in the workplace by covering the three main areas where problems occur: people, tasks and resources. You will learn about the Equality Act, time-wasting, conflict resolution and how to achieve positive workplace outcomes.
What You Will Learn
- Identify the main areas that can cause problems within the work environment
- Define discrimination and its relationship to the Equality Act 2010
- Recognise the implications of time wasting in the workplace and how it occurs
- Identify the best ways to resolve situations and understand the benefits of conflict resolution
Course Modules
Introduction and People Problems
Common people problems including personality clashes, poor communication and the Equality Act 2010.
Problems With Tasks
Task-related issues including time-wasting, poorly organised work systems and resource shortages.
Successful Resolutions
Conflict resolution methods including arbitration, negotiation, compromise and mediation.
