Customer Service
Improve your team with online customer service training. Learn communication, complaint handling and customer needs.
Fully Accredited
CPD Approved
Course Description
Course Overview
This online customer service training course explains what great customer service looks like and how to deliver it consistently. You will learn about communication skills, understanding customer needs, making customers feel valued and handling complaints effectively.
What You Will Learn
- Define customer service and understand why it is vital for every business
- Set clear goals for delivering great customer service
- Discover and understand customer needs before, during and after the sale
- Build verbal and non-verbal communication skills for better customer interactions
- Make customers feel valued and appreciated from the very first contact
- Handle customer complaints calmly, professionally and with positive outcomes
Course Modules
About the Course
An introduction to the course structure and what you will learn about customer service.
What is Customer Service
A clear definition of customer service and why it matters for every business.
The Goals of Great Customer Service
The key goals you should aim for when delivering excellent customer service.
Discovering and Understanding Customer
How to identify and understand your customers' needs and expectations.
Delivering Maximum Levels of Customer
Practical techniques for consistently delivering high-quality customer service.
Making Customers Feel Great From the
How to make positive first impressions and build lasting customer relationships.
Communication Skills
Verbal communication techniques for clear, professional and empathetic customer interactions.
Non-verbal Communication and Body
How body language and non-verbal cues affect customer interactions and perception.
Dealing with Customer Complaints
A step-by-step approach to handling complaints and turning negative experiences into positive ones.
