Conflict Resolution in the Workplace
Develop workplace conflict resolution training skills to manage disputes and build a positive team culture.
Fully Accredited
CPD, IIRSM, Institute of Hospitality Approved
Course Description
Course Overview
This workplace conflict resolution training course covers the causes and effects of conflict, resolution techniques, assertiveness, and how to turn disputes into positive outcomes. For supervisors, managers, and team leaders.
What You Will Learn
- Understand what constitutes workplace conflict and its common causes
- Recognise the stages and build-up of workplace conflict
- Apply conflict resolution techniques at different stages
- Use the five conflict modes to handle disputes effectively
- Turn conflict into positive outcomes through assertiveness and collaboration
Course Modules
The Causes and Symptoms of
Explains what constitutes workplace conflict, its common causes, and its effects.
Resolving Conflict
Covers techniques and approaches for resolving workplace disputes effectively.
The Five Conflict Modes
Introduces the five conflict handling modes and when to apply each one.
Using the Modes
Practical guidance on when and how to apply each conflict mode.
Assertiveness
Covers assertiveness skills and how they help manage conflict constructively.
Making Positive
Explains how effective conflict management can lead to positive workplace outcomes.
